Sales or General Inquiries
Our business is built on helping you leveraging technology for strategic advantage. Contact our team to learn how our powerful, scalable, affordable technology solutions can transform how you do business.
Customer Support
Our solutions are backed by dedicated support teams who are committed to your success. Whether you need IT support, software support, or hardware service, we've got you covered so you can get back to business.
Managed IT Services
IT not your thing? No worries—that’s why we’re here. With managed IT services from Vitis Technologies, a Prosource Company, you can focus on your core business while we keep your systems, operations, and network at peak performance and secure.
Your On-Call IT Team
We know you have a lot of balls in the air. IT doesn’t need to be one of them. As a managed services provider (MSP), we sweat the small stuff—and the big—so you don’t need to. Our highly qualified technology specialists will transform your network into an efficient, cost-effective, and secure technology backbone that provides you with a strategic advantage.
Improve uptime, reliability, and security
Whether you want to tap into the strategic insight of a virtual CIO or need the support of certified IT specialists, we offer a range of managed IT services options that can grow with you. You’ll work with a dedicated team that gets to know your business, partners with your staff, and excels at helping you meet your goals.
Our comprehensive solutions include:
- Network Device Performance and Fault Monitoring (RMM) – With remote monitoring and management (RMM), we remotely and proactively monitor your computers, networks, and servers for any problems and resolve them quickly.
- Remote End-User Help Desk (8a-6p) – We’ll be here when you need us. Get technical support, immediately when you need it.
- Patch & Update Management – We’ll review, test and install all necessary software updates and patches to help keep your systems secure and up to date.
- Secure End-User Device Remote Control – Connect to your work computer remotely and securely from anywhere, even the comfort of your home.
- 24x7 NOC remote remediation services for monitoring alerts – Our Network Operations Center (NOC) keeps an eye out for alerts generated by our monitoring agent and resolves any issues 24x7x365.
- vCIO Services and Quarterly Technology roadmap meeting – Just like a Chief Information Officer, our vCIO guides the management, implementation, and usability of your information and computer technologies. Quarterly reviews and technology roadmaps ensure your technology and business goals are aligned.
- On-site support as required (8a-5p) – If your issue can’t be resolved remotely, our technicians will come to you.
- Technology Vendor Management – No one likes to call the phone company. With Vitis as your partner, we’ll act as liaison with your internet service provider, phone vendor, and more.
- Cybersecurity – Protect your business from cyber threats with a layered approach to security, fortified by our comprehensive cybersecurity solutions and training.
Devote more time to your business goals
When it comes to technology, you don’t want surprises—especially the big-ticket kind. Our emphasis on proactive management eliminates disruptions, slowdowns, and unplanned repairs to reduce your downtime and risk. Moreover, our managed IT packages come with a fixed monthly cost, providing you with budget predictability. Save the surprises for happy occasions so that you can spend more time and capital on your actual business goals.
Conquer hidden risks
We aren’t just an MSP—we are proactive problem solvers. Before we propose any solutions, we first get to know your business inside and out with our free TotalPro Technology Assessment (TPTA). During the TPTA, a Vitis Technologies engineer will perform an in-person or virtual site visit to assess your business technology across six key pillars:
- Proactive management
- Current technology
- IT standards
- System documentation
- Remediation and monitoring
- Security
The TPTA is key to identifying issues and uncovering security risks. As a result, we can devise solutions that address your underlying needs to deliver long-term results that align with your business goals and objectives.
Align your assets with your long-term plans
Technology moves fast. Are your network systems and devices up to speed? We work alongside your team to develop and actively manage a three-year technology roadmap for every department in your organization. Your roadmap will guide lifecycle management to ensure your technology is always current, efficient, and relevant. It will also align your technology assets and budget with your business initiatives so that you are ready for emerging trends and potential disruptions.
Work with a partner that values your time
Your business relies on technology. When you need IT help, you need a partner who can solve your problems quickly and in terms you understand. That’s where our Help Desk comes in. Our team of technology pros is committed to your success. To us, that means that we not only solve your problem, but we take the time to make sure you’re confident in the solution—and all with a smile.
Get help in minutes—not days. When you call our Help Desk, you speak directly with a local Vitis technician, not someone at a phone bank reading from a script. Our technicians are trained to vet and resolve issues quickly and, when necessary, will escalate the problem to your dedicated team immediately.
Our Help Desk pros:
- Respond within two minutes during normal business hours
- Resolve issues within 30 minutes more than 85% of the time
- Are available on-call after hours for business-critical issues
Our customers consistently cite our technicians for being friendly, personable, and quick to find a resolution—in short, for being part of their team. We post all voice-of-the-customer responses internally to celebrate our successes and learn when improvement is needed. We’re constantly aligning our team to your specific business and technology needs. Your success is our success.
What Our Customers Are Saying
Prosource completely revised our IT infrastructure. Where we once had patches and band-aids, they turned into a very efficient and productive system. We now have the peace of mind to concentrate on what we do best, and not worry about the next time the system fails. We look at Prosource as a partner, and hope to continue this relationship long term.
cHc Manufacturing, Inc.
As a multidisciplinary community performing arts center, we have a wide array of IT and communication needs. For more than three years, we’ve worked directly with Prosource for all of our IT equipment, installation, and support. In that time, we have seen improved staff productivity, advanced technical access, and excellent response times to any IT concerns. The Prosource team has been proactive in its customer service and support and has taken the time to get to know our organization’s specific needs.
Executive Director, Fitton Center for Creative Arts
We appreciate the quality service Prosource provides us as our technology manager. Their team of knowledgeable professionals are friendly, easy to communicate with, and very responsive to our needs. Prosource provides us prompt and consistent IT support and always follows up to make sure our issue has been resolved. Since they keep thorough records of each call, their service remains consistent and seamless no matter who is working on our account. We value our partnership with the IT experts at Prosource.
President & CEO, West Chester - Liberty Chamber Alliance
Named a Top Managed Services Provider
24/7 Network Operations Center
Immediate Help Desk Response
Proactive Monitoring to Reduce Downtime